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Phone : +91-183-2505547
Tel1 : +91-9569977707
Tel2 : +91-9417393327

CRM 2.0 (Customer Relationship Management Software)

Customer relationship management (CRM) is all about managing the relationships you have with your customers—including potential customers. CRM combines business processes, people, and technology to achieve this single goal: getting and keeping satisfied customers. It's an overall strategy to help you learn more about your customers and their behavior so you can develop stronger, lasting relationships that will benefit both you and your customers. It’s very hard to run a successful business without a strong focus on CRM.

The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service

# CRM Benefits : (Quality and efficiency,Decision support,Decreased costs)

•Helping an enterprise to enable its marketing departments to identify and target their best customers, manage marketing campaigns and generate quality leads for the sales team.


•Assisting the organization to improve telesales, account, and sales management by optimizing information shared by multiple employees, and streamlining existing processes (for example, taking orders using mobile devices)


•Allowing the formation of individualized relationships with customers, with the aim of improving customer satisfaction and maximizing profits; identifying the most profitable customers and providing them the highest level of service.


•Providing employees with the information and processes necessary to know their customers, understand and identify customer needs and effectively build relationships between the company, its customer base, and distribution partners.

Modules :

Lead Management

Lead Conversion Mapping

Lead Statistics

Account & Contact Management

Trouble Tickets

Customer Self Service

Support Statistics

Online Lead Forms

Web-based Modules

Customer Portal

Schedulars/Reminders (General : Appointments)

Documents Saved Directly in Database

Tasks, Meetings, and Calls

Sales/Lead 3D Graphs

User Management

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